Coronavirus Update

Letter to Customers

March 20, 2020 – On behalf of Regina Kershner, Vice President of Operations

The coronavirus pandemic is impacting all of us. Our thoughts go out to the people who have been affected and we appreciate the healthcare workers who are on the front line working to contain this pandemic.

As the situation continues to develop, the health and well-being of your employees will be paramount, with the ability to continue to operate your business as effectively as possible, as the next priority. At Flatirons Digital Innovations, we have implemented a remote working policy, and through our workforce you can rely on us as your trusted partner to support your business through these challenging times.

We are experienced at implementing and supporting our customers and partners remotely to address their most complex content and data driven challenges. Our team is working as normal and are here to assist you with any operational and technical challenges you may have:

• Our Professional Services team continue to work on your projects with tried and tested remote working approaches and tools;
• Our Support team are on hand to respond to any incidents you raise in the normal way through our support portal, and;
• Our Customer Success Project Management team will virtually meet you to assist with any initiatives to help keep your business operating effectively in these uncertain times.

Please contact us if we can help in any way.