Are Support Services Right For You?
Have you recently deployed a new business application and need help with post-Production support? Are you finding your current applications need patches, updates or minor improvements? Or do you simply need some extra help with Level 2 system support?
If so, our Support Services may be what you’re looking for.
About Our Support Services
We provide a Solution Support offering for digital content transformation projects that delivers either transitional or long-term support for your business applications.
Offered on a month-to-month contract our Support Services begin with the development of a custom Support Plan and knowledge transfer to designated support staff. The plan typically includes ongoing upgrades, fixes, and enhancements as well as assistance with vendor product upgrades. It may include continued performance tuning as well as ongoing assistance with change management and business readiness activities as new groups of users are brought on to the system.
Our support services are designed to your specific needs and may include technical developers, business architects, subject matter experts and project management.
Our support staff works closely with the client team and will assist with prioritizing support requests, identifying feature requests, etc. A client project lead serves as the primary point of contact and ensures that other client resources are scheduled and available.