Improve Service Delivery and Reduce Carbon Footprint

By Gina Berger, Program Manager

field engineer using mobile tabletI’ve been working with multiple clients who rely on their field engineers for maintenance across a variety of industries, from energy to transportation and others. One of our energy clients serves more than 4.5 million customers across the United States and Canada. Another transportation client maintains one of the largest public transit systems in the United States, serving nearly 200 cities and towns and more than 1 million daily riders on the subway, bus, ferry, and commuter rail.

The engineers who support these infrastructures have a tremendous responsibility and need quick and easy access to the right procedure, schematic, or manual required to perform specific tasks.

In the past, it was not uncommon for field engineers to have to go into the office, search for the right document (whether it was paper, documents on a shared drive, or documents already in their OpenText™ Documentum enterprise content management system), and head back out to the field to perform their function. This causes engineers to lose valuable time, slowing down asset operations and maintenance.

As the world adjusts to the “new normal” of remote working, it becomes evident that giving employees remote access to documents they need, without having to enter an office or building, is critical to enabling their work.

Documentum D2 customers have this ability today. You can configure D2 for tablets so any employee, including field engineers, can securely authenticate and then access Documentum from anywhere, at any time.

All the most current, approved information can be at their fingertips to help them perform their tasks safely and efficiently. Once their task is complete, if necessary, they’re able to submit information back regarding changes or updates to the document so that the latest updates are immediately captured, reviewed, and approved. This helps ensure current documents are always available.

The ability to use D2 on a tablet is a straightforward process and requires the user to be logged into their VPN and a supported browser, that’s it!

Through our efforts, our clients are able to improve service delivery to the millions of customers they serve and to reduce their carbon footprint by eliminating the need for field engineers to drive into the office to retrieve and maintain documents. Helping our clients access the most up-to-date information in the easiest way possible so they can improve service delivery, reduce their carbon footprint, and complete their jobs safely and productively are always priorities for Flatirons.

Congratulations to organizations that are delivering information to their teams remotely through Documentum D2. If you’re not and would like to learn how, contact us.