Project Brief

Senior Living Provider Implements Accounts Payable Solution with OpenText™ Captiva and Documentum

Company Profile

Firm operating 32 Senior Living Communities in multiple states. Offers nursing and healthcare services as well as rehabilitation and wellness services.

Business Challenge

Inefficient processing of high-volume vendor invoices, triggering manual intervention and rework. Need to improve automated processing (i.e. document capture), initiation of related workflows in enterprise content management solution and integration with ERP WorkDay system.

Project

Implement an intelligent document capture solution to automate the processing of high-volume vendor invoices.

Solution

Analyze high-volume vendors to make informed decisions to prioritize automation efforts.
Create vendor-specific templates to automate recognition of high-volume vendor invoices.
Develop field-level validation to reduce manual intervention and prevent erroneous entries.
Develope new approach to handle credit memos to reduce or eliminate incorrect assignments.
Develop intuitive user interface, reducing/eliminating training for new staff responsible for invoice processing.
Integrate with ERP data stored in WorkDay for data validation.
Train staff to develop new vendor-specific templates to addresses evolving needs of invoice processing.

Application Information

OpenText Captiva
OpenText Documentum

Content Services Provided

Solution Blueprint
Application Configuration
Application Customization & Integration
Training
Production Support

Results

Reduced labor costs associated with invoice processing
Reduced invoice processing time
Improved accuracy in the issuance of credit memos and payments

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Senior Living Provider Implements Accounts Payable Solution with OpenText™ Captiva and Documentum

Company Profile

Business Challenge

Project

Solution

Application Information

Content Services Provided

Results

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